Archive for February, 2007

28
Feb

Establishing an Effective E-Commerce Website

E-commerce debuted in 1994 when the first banner ad was placed on the Web. Since then e-commerce has grown in leaps and bounds and today generates yearly sales in excess of $108 billion in the United States alone.

Introducing a shopping cart to your website can mean significant cost savings and added revenues. If you are in the business of selling a product or service you should seriously consider getting in on the e-commerce sales action. Here we list several important characteristics of a successful e-commerce website.

Set up a well-designed website with easy access. First and foremost, your e-commerce website must be structured so that it is easily accessible from all types of browsers. In addition, be sure that it is set up in a way that ensures your products are no more than one mouse click away from the home page. Test your site to make sure its pages load quickly and correctly on various browsers, not just Microsoft Internet Explorer. Once you bring potential customers to your site you don’t want them getting frustrated because of a page that won’t load fast enough.

Be a source of information. To ensure repeat visitors, your e-commerce website should be more than just a means of selling your products and/or services. Provide your site’s visitors with instructive information about whatever it is you sell. If it is products, include dimensions (inches and millimeters). Have various images, rear, side, front and large views. Include only quality images; professional photographs are a great investment and can be used on all your visual collateral. If you are in the service business, provide in-depth information about your professional specialties.

Make your shopping cart user friendly. Use sophisticated software to create a shopping cart that is easy for your clients to navigate. It should be clear to a customer if an item is out of stock, or if it cannot be shipped to an international address. Customers who regularly shop on the Web will expect to be able to edit and save the contents of their cart in the event they are interrupted. Note: Your e-commerce website will give you the opportunity to sell to an international audience, so if you wish to take advantage of that you must provide local as well as international shipping costs and consider multilingual delivery of information.

Guide them one step at a time. The last thing you want is customers leaving your e-commerce website halfway through the checkout process because the system is too confusing for them. Clearly identify the steps in your sales process so that your customers always know exactly where they are. You should also send an order confirmation via email once the customer completes the checkout process to instill confidence that their order is being properly handled.

Guarantee secure transactions. With identity theft making headlines so often these days, consumers are often understandably wary of making online purchases. Put them at ease by offering a secure transaction environment. You can contract with managed security companies like ControlScan and Thawte that offer vulnerability scanning and secure certifications. Secure Socket Layers, or SSL systems, encode data sent over the Internet rendering it unreadable except by the payee it was meant for. Give your customers various payment and ordering options together with online credit card facilities. Include your phone and fax details and/or a PDF order form to download that can be faxed or mailed back to you.

Provide reliable customer service. Make it easy for customers to reach you either by telephone, email, or by completing a “contact us” form on your website, and make it company policy to respond to all inquiries in 24 hours or less. Set up a customer service area on your e-commerce website in which your returns policy is clearly defined. In addition, this area should include a comprehensive list of FAQs, details on how to place an order, shipping and privacy policies, and contact information (company’s physical address, telephone and fax numbers, and email address).

Wrap it up! Supply well-branded, quality packaging to ensure goods are protected when shipped. This is a customer service opportunity, so be sure to send an email shipping notification and provide a thank you note in the package. In both instances you can include a catalog or promotional material and an offer of savings on the customer’s next purchase with you.

4 ways to boost website sales

  1. Create a message board or blog for your website. This is a casual forum in which you can provide additional information and resources for your customers. This form of marketing, dubbed Web 2.0, is becoming increasingly relied upon by consumers because it is less salesy and more informative. Do not underestimate the power of ‘word of mouth’ advertising. A prospective customer is more likely to respond to a positive message board post about your company than just reading your ad copy.
  2. Take advantage of email marketing. Include an opt-in email newsletter signup box on your website. Use this newsletter to inform customers of special sales and new products, as well as industry news and informative articles. By providing this newsletter to your recipients free of cost you’ll increase your subscriber base of non-customers, who will eventually purchase if you use your newsletter wisely. Make sure to give your subscribers the option to easily unsubscribe should they wish to stop receiving your newsletter.
  3. Reward customer loyalty. Let’s face it; loyal customers are your company’s bread and butter. So reward them for repeat purchases with a discount or a special bonus item when the purchase a specific dollar amount. People love the idea of special treatment!
  4. Ask for feedback. Set up a product review area for each item on your website. You can boast about a product’s great features and benefits all you want, but people are much more inclined to purchase a product when a fellow customer gives a positive review. And don’t be afraid of negative reviews.it gives your website more credibility if you also include constructive feedback.

A successful e-commerce website can only be achieved when you know your customers and provide them with the information, products, or services they need. Follow our tips toward designing and promoting your e-commerce site and you’ll be well on your way to becoming a respected and relied upon online business.

16
Feb

9 Steps to Improving Your PPC Results

When paid search is done correctly, it can deliver the best results for your advertising dollar. However, it can be quite challenging and requires careful selection of keywords and phrases, expert copywriting for ads and landing pages, and in-depth analysis and testing of results.

Mistakes can cost your company dearly in bottom line profits, so it is important to employ a series of best practices when developing pay per click campaigns. Here are nine steps you can take to vastly improve your PPC results:

  1. Develop more 3, 4, & 5 word keyphrases.
    A good keyword program has a mix of single keywords as well as multiple work keyphrases. The reason for this is that single keywords are often less profitable because they cost more and have lower conversion rates. It is therefore crucial that you incorporate multiple keyword phrases that are less costly and higher in conversion. Although the exact percentage varies from industry to industry, you should aim to have at least 60% of your search traffic emanate from multiple word keyphrases. Also be wary of the higher priced and less relevant terms resulting from broad matching. Broad matching tactics are not a substitution for keyword development.
  2. Write qualifying descriptive copy.
    Successful ads feature copy that brings qualified buyers to their landing pages. For example, if you run a high-end clothing boutique, your ad should target clients that are prepared to pay the high price associated with such luxury. An ad that includes general copy such as “wide selection of women’s clothing” leading to a site selling high-priced clothing most people cannot afford would be misleading. Instead you should say, “Shop designer women’s fashions,” or some variation. Your ad copy should accomplish two things: a) encourage qualified customers to click on your ad, and b) discourage those who are not interested in your product or service. Keep in mind that you only pay the search engines when someone clicks on your ad, so make the click worth its price by using qualifying copy that results in conversion.
  3. Send searchers to a relevant landing page.
    Today’s experienced Internet users expect to find exactly what they want when they click on an ad. If they are taken to a website’s home page, a broad category page, or worse, a totally unrelated page, they are likely to leave your site as quickly as they arrived. Analyze each keyphrase you are using and determine the best landing page your site has to offer the searcher. Regularly test all SEM links to ensure that they are bringing users to the appropriate web page. Make it your business to deliver a top-notch user experience to website visitors, which includes having well-designed, easy-to-navigate landing pages that communicate a clear call to action.
  4. Don’t rely too heavily on automated bid management strategies.
    Technology alone cannot bring you sales. Human intervention is imperative in the creation of a successful PPC campaign. You’ll achieve the best results by using a bid management tool combined with the careful analysis and qualitative research that can only be performed by humans. Technology can be used to retrieve information, crunch numbers, and sort data. People should then analyze that information and data and make bidding decisions based on a clear understanding of the business.
  5. Don’t allow affiliates to bid on your branded products and company trademarks.
    If your company has branded products and trademarked items, allowing affiliates and resellers to bid on these terms can be a huge mistake. It can negatively impact your performance, raise marketing costs, and even reduce your sales. Instead you should make your affiliates sign a Rules of Engagement document that states they can bid on everything except branded terms. Then assign someone to monitor your branded search terms on all engines to ensure compliance.
  6. Accept that the top listing is not always the best.
    Most companies assume that the top search engine position is always the best. However, it is more profitable to determine the position that yields the best volume and profitability. Top positions are the most expensive, and might not deliver the best ROI for you. If you can obtain the top position without paying through the nose, by all means grab it. But it is important to realize that other factors are involved here. Perhaps your product and pricing are better than that of the competitor listed above you. If that is the case your target audience will realize that regardless of your position.
  7. Analyze what your competitors are doing.
    It is important to keep in mind that the actions of your competitors can directly impact your SEM performance. Identify who your competitors are and then devise a plan to monitor their search activities. Choose the top keywords that account for 80% of your PPC budget and closely monitor those every day. Then adjust your bidding strategy accordingly, taking advantage of bidding gaps and more aggressive opportunities.
  8. Understand the differences between the major search engines.
    Not all search engines work the same way, and it is very important that you realize this when putting together a PPC campaign. For example, Yahoo treats the singular and plural forms of keywords as one, but Google requires you to submit keywords in both the singular and plural format in order to have visibility for each. In addition, some search engines have an open auction environment that allows you to bid into each position, but others have invisible bidding forums wherein your position and click price are determined via a relevancy score algorithm. Another major difference that exists is the set of copywriting rules that each search engine enforces. Each has its own unique character limitations and word restrictions that must be followed.
  9. Watch out for click fraud!
    It’s time to face reality. Click fraud is real, it can happen to you, and you should have a plan in place to deal with it. Search engines are constantly working to improve this situation, but the bottom line is that you must take steps to protect yourself against fake impressions, fraudulent clicks, “click pimping,” and attacks by competitors. Put safeguards in place using reporting and analysis to uncover data that may suggest fraud is occurring. If you discover that you are the victim of click fraud, present your case to the search engine provider and be persistent in demanding refunds.
12
Feb

The Highest ROI for Your Marketing Dollar

Business owners are constantly looking for the most successful and cost-effective ways to grow their businesses and boost their bottom lines. So why are some businesses still not taking advantage of email marketing?

Studies show that the majority of adults who use the Internet have a positive attitude toward receiving email marketing communications, as long as they are from a familiar source. Most consumers look to email communications for special discounts and offers as well as informative articles relating to their specific lifestyle.

In fact, as proactive, educated consumers, many Internet users have come to rely on these email promotions to help them get the best deals possible. Once commonly viewed as SPAM, email marketing has evolved over the years, and is now considered one of the most effective ways to market.

If you have been reluctant to institute an email marketing program for your business before, there is certainly enough evidence to position this form of marketing as a valuable tool for any business to take advantage of. Consider these remarkable facts:

  • In the US alone, 88% of adult Internet users have personal email accounts.
  • Another 46% have email access at work.
  • Added together, that’s an estimated 147 million people across the country using email every day.

Email is also healthier for your bottom line than any other marketing application. Here’s how it compares to traditional marketing methods:

  • Email ROI per $1 spent: $51.45
  • Print catalogs: $7.20
  • Non-email Internet marketing: $21.08

Virtually any type of business has the ability to effectively market through email. Retailers, professional service providers, publications, learning institutions, and promoters are just a few of the business sectors that successfully market via this medium. Whether you are looking to generate sales, deepen your relationship with your clients or prospects, publicize an event, create buzz, or increase brand awareness, email marketing can work for you.

Perhaps the most attractive aspect of email marketing is its measurability. While it can be very difficult to measure the success of most types of marketing and advertising, a good email marketing program allows you to monitor your marketing campaign with up to the minute data for every email you send. You can see the number of emails sent, emails opened, bounce backs, unsubscribes, click-through rates, and more. All of this useful information can help you send highly targeted campaigns to the individuals most likely to respond to your offer, thus improving your future results.

The fact that email marketing is fast and convenient is just the icing on the cake. The bottom line is that in the present business climate, any company not taking advantage of this valuable marketing tool is missing out on considerable revenue.

05
Feb

The Panamazation of Paid Search

First announced in April 2006, Yahoo’s “Project Panama” promised a revamped paid search engine marketing platform that would eliminate its “open auction” structure in favor of the invisible bidding format already in use by Google, MSN, and Ask. Yahoo began Panama’s launch in December and plans to have all of its clients utilizing the new platform by the end of February.

We understand why Yahoo had to remodel its search platform. And it sounds like they’ve made some nice improvements. The comprehensive dashboard, practically instant ad activation, testing capabilities, ad grouping, and scheduling features are just a few of the many new additions Yahoo has made to its platform. However the jury is still out, as many of Panama’s new features have generated mixed reviews thus far. Here are the major changes Yahoo’s PPC clients will face:

Account Dashboard - Although shocking at first, Yahoo’s new account dashboard promises easier management and better visibility and control over your campaigns. Your new dashboard will feature a performance overview complete with graphs and a customized “watch” list of your top campaigns.

Ad Activation - In what might be the most attractive new feature for Yahoo’s PPC clients, ads will go live within three to five minutes instead of three to five business days as was standard on Yahoo’s old platform.

Ad Testing - Advertisers on Yahoo will now have the ability to test drive their advertising messages in order to improve the quality of their ads. This means you can easily determine which messages perform best with your target audience.

Geo-Targeting - Yahoo now allows advertisers to target by location, narrowing ad distribution to cities and surrounding areas. When done correctly, this can help improve your ROI.

Campaign Scheduling - With the promise that you’ll more efficiently manage your ad spending, Yahoo now offers users the ability to control the timing of their campaigns with optional date scheduling.

Ranking - In the same way that Google’s AdWords works, Yahoo will now factor in the ad’s quality as well as the bid amount. The old system awarded the highest position to whomever paid the most for it. Now they will consider how well the ad actually performs along with actual bid amount for each ad.

Ad Groups - Keywords can now be grouped according to a common subject, so that keywords in groups can now be served with multiple ads. Hopefully Yahoo is right and this will save advertisers time setting up and monitoring their campaigns.

Reporting - Instead of pre-defined reports, Yahoo now offers reports that are customizable in order to deliver marketers more information that really matters to them.

After a rough go in 2006, obviously Yahoo’s intent is to make their pay per click advertising program more attractive and easier to use for advertisers, thereby retaining its current client base and attracting new ones. Panama’s initial announcement pleased investors, but is it enough to pull Yahoo out of the woods? We’ll just have to see what the outcome of 2007’s transition period brings.




February 2007
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